Frequently Asked Questions
Sweet answers to your most common questions about Hercules Candy.
How do you ensure my chocolate doesn't melt during shipping?
During warmer months or when shipping to hot climates, we use insulated packaging and cold packs to keep your treats cool. We also recommend choosing expedited shipping to minimize time in transit.
Do you offer sugar-free or dairy-free options?
Yes! We have a dedicated selection of sugar-free chocolates and several dark chocolate options that are naturally dairy-free. Please check the product descriptions for specific dietary information.
How long will my candy stay fresh?
Our chocolates are best enjoyed within 3-4 weeks of delivery. For longer storage, keep them in a cool, dry place between 60-70°F. Avoid refrigeration as it can cause blooming or condensation.
Can I track my order after it has been placed?
Absolutely. Once your order is handcrafted and packed, you will receive an email with a tracking number so you can follow your sweets all the way to your doorstep.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours and we will make it right.
Do you handle custom orders for events or weddings?
We love being part of your special occasions! We offer custom favors and bulk assortments for weddings, corporate events, and parties. Please reach out via our contact page for a custom quote.