Returns & Exchanges

Due to the perishable nature of our artisanal chocolates and candies, we are unable to accept returns on food items once they have left our facility. However, if your order arrives damaged or incorrect, we are committed to making it right through a replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the original shipping packaging immediately upon delivery.

• 2.
  Contact Our Team

  Email our customer support within 48 hours of receipt with your order number and the photos of the affected items.

• 3.
  Review Process

  Our candy makers will review your claim to determine if the damage occurred during transit or due to weather conditions.

• 4.
  Resolution

  Once approved, we will process a replacement shipment at no cost to you or provide a digital gift card for the full value.